Customer Support
Need help with bookings, accounts, or platform behavior? Reach us at support@donebyme.com.
Legal
Contact Us
We are here to help with support, privacy, and business questions.
For the fastest help, include your account email and a short description of your request. We route messages to specialized teams so you can get a clear and timely response.
Privacy and Legal
For privacy rights, data requests, and legal notices, contact privacy@donebyme.com.
Business Address
DoneByMe ApS, Nyhavn 14, 1051 Copenhagen K, Denmark.
Support Hours
Monday to Friday, 09:00 to 17:00 CET. Critical incidents are monitored outside business hours.
Response Time
We typically respond within one business day. Security and incident reports are prioritized immediately.