Legal
Your trust matters to us. This policy explains how we handle and protect your personal information.
Last updated: March 15, 2026
DoneByMe processes personal information to deliver booking, communication, and account features across our platform. We apply strict access controls, tenant isolation, and security practices to keep your information safe.
We collect account details, booking activity, service preferences, and support messages needed to operate the platform. We also collect technical information such as device type, browser metadata, and usage diagnostics to improve reliability and performance.
Your data is used to provide booking functionality, service reminders, customer support, fraud prevention, and analytics for product quality. We only process data for legitimate business purposes and in compliance with applicable privacy regulations.
We do not sell your personal data. Data is shared only with trusted processors required to provide services, such as hosting, notifications, and payment infrastructure. Partners and processors must follow contractual security and confidentiality requirements.
We use encryption, access controls, audit logging, and regular security monitoring. Personal data is retained only as long as necessary for legal, operational, and contractual obligations, after which it is deleted or anonymized.
You can request access, correction, deletion, or portability of your personal information where applicable by law. You can also update communication preferences from your account settings at any time.